DoorDash adds new retailers, texting shopping assistant
As DoorDash adds partners like Costco, the company is also expanding shopping features like Text DoorDash and Dasher Returns in an effort to become a one-stop marketplace.
DoorDash has been actively expanding its retail offerings and tech features this month. The company added popular retailers such as Macy’s, Anthropologie, The North Face, Vans, and Timberland to its marketplace. In a move to simplify the returns process, DoorDash launched Dasher Returns, a service designed to coordinate DoorDash pickups for returns.
Additionally, DoorDash unveiled several AI-powered updates, including Text DoorDash, a feature that allows customers to place orders through simple text communication without opening the app. This feature is part of an expanded Ask DoorDash in-app assistant, which provides conversational help for browsing. These updates come in the wake of DoorDash's milestone partnership with Costco, a retailer that has been on the platform's wish list for some time.
Furthermore, DoorDash expanded its Snap/EBT program by adding seven new grocers, including regional chains like Albertsons Market, Amigos, and Boyer’s Food Markets.
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