Card machine payments delayed 457 days; businessman wins Rs 40k compensation
A cloth trader faced a delay in receiving card payments amounting to Rs 9.38 lakh for 457 days. The Warangal district consumer commission found Worldline India responsible for the significant delay in remitting funds. The commission ordered Worldline to pay compensation for mental anguish and interest on the delayed amount. Claims against the service provider and Union Bank were dismissed with no…
A cloth trader in Warangal faced a 457-day delay to his card machine payments totaling Rs 9.38 lakh, leading to a successful compensation claim. The issue stemmed from Mother Traders' transactions with bank card swiping machines, handled by Varaneek Technologies and the payment aggregator Worldline India. Union Bank of India served as the banker.
The trader, whose account didn't receive the funds until March 27, 2026, sought Rs 9,38,942, which was ultimately paid after the 457-day delay. Worldline India was found responsible for the delay, while Union Bank and Varaneek Technologies were absolved of liability. As a result, Worldline India must pay 8 percent annual interest on the delayed amount, along with Rs 30,000 for mental anguish and Rs 10,000 for costs.
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