CaixaBank creates a unit for AI and data to take a technological leap.
The department, led by Juan Arandilla, ensures that advances in AI meet a series of criteria and standards. It brings together around 40 bank professionals.
CaixaBank has established a new unit dedicated to artificial intelligence (AI) and data, aiming to propel the bank technologically. The unit, led by Juan Arandilla, oversees the advancements in AI, ensuring they align with specific criteria and standards. The team comprises approximately 40 professionals within the bank, working to coordinate ongoing projects across various areas, identify new opportunities, and hasten the delivery of these solutions to the business and clients.
The new leadership structure serves as a bridge between technology and different business areas, bridging the gap and ensuring all AI projects of the group are organized, common criteria are established, and initiatives comply with the bank's regulations. Arandilla's role includes setting the technical strategy for developing AI agents, although the execution will remain under the responsibility of the respective project teams.
Juan Arandilla, who joined CaixaBank in April of the previous year from his previous position as Design & Authority responsible, brings a wealth of experience in technology and financial data management, including a stint at McKinsey. Under his guidance, the unit will consist of three areas: the AI office, the data office, and the design office.
With more than 40 professionals from various backgrounds - data management, architecture, analytics, artificial intelligence, engineering, and transformation - the unit aims to gain a comprehensive view of the rapidly advancing technological landscape.
This strategic move serves a dual purpose: externally, CaixaBank intends to leverage AI and data to offer more personalized and efficient services to its clients. Internally, the technology can handle administrative tasks and automate processes, freeing up teams to focus on more valuable activities like customer service. This initiative is part of a larger technological bet - AI is one of the pillars of CaixaBank's Cosmos plan, which includes a €5 billion investment to upgrade existing channels and develop new services with AI as a key tool.
Furthermore, the bank aims to bolster its internal capabilities, aiming to hire at least 1,000 technology specialists between 2025 and 2027.
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