BS6 Diesel DPF issue: Owner to get Rs 10.99L refund
A consumer court in Kurnool has ordered Kia and its authorised dealer to refund Rs 10.99 lakh to a car owner, Ravindranath, due to recurring issues with the diesel particulate filter (DPF) in his Kia Sonet diesel vehicle. The court found that despite multiple repairs and upgrades, the DPF problem persisted, constituting a deficiency in service.
The manufacturer argued that the recurring DPF alerts were caused by the owner's driving pattern, but the consumer commission disagreed, stating that ordinary consumers are not expected to know the technical requirements of an emission-control system. The court also ordered additional compensation of Rs 10,000 for mental agony and Rs 10,000 for legal costs.
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