Yes, you are waiting longer for Uber rides, a new study says
Uber wait times and costs increase as study by Columbia Business School shows a 19% rise in delays and 53% hike in per-mile charges.
Uber riders are experiencing longer wait times and higher prices, according to a study. The analysis, conducted by Len Sherman, an executive in residence and adjunct professor at Columbia Business School, revealed a 19% increase in the time it took for Uber drivers to arrive at riders' locations between the first quarter of 2023 and the same period in 2026.
Simultaneously, the price per mile charged by Uber rose 53% over the same period. Sherman's report, released on Wednesday, analyzed 37,500 trips completed by drivers in six US cities, with wait times increasing in five of the six cities, including Atlanta, Dallas, and Houston. The sixth city, Tampa, Florida, saw a slight decline in wait times.
Sherman warned that Uber's actions risk its relationship with customers, as the rise of AI agents makes it easier for riders to compare prices with rivals like Lyft. The study also noted that Uber's reputation has declined, ranking 72nd on the 2026 Axios Harris Poll 100, down from 58th place in 2025.
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