Window or aisle? American Air app makes it easier to slide into your preferred seat
American Airlines debuts a new feature in its app that monitors open seats and moves flyers to their preferred spots.
American Airlines has introduced a new feature in its app that simplifies the process of choosing your preferred seat, whether it's a window, aisle, or middle seat. Passengers can select their desired seat characteristics after booking, eliminating the need to constantly refer to a cabin map. If a flyer's preferred seat is not available at the time of booking but becomes open due to cancellations or seat changes, the app will automatically move the passenger to an eligible seat that matches their preferences, at no extra cost.
To utilize the feature, open your reservation in the app, scroll down to Trip options, and tap the Automatic Seat Change option. From there, select your preferred seat type. However, there are some restrictions: flyers must be AAdvantage members, must be on single-passenger reservations with an assigned seat, and will not be moved to available seats in different cabins. Furthermore, automatic seat changes stop 24 hours before departure.
This new feature is part of American's ADEPT initiative, which leverages AI tools to recruit and develop early-career technology talent. The team behind the feature aimed to address a known point of frustration for travelers and design the capability around the desired outcome of making travel easier for the customer.
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