‘Promised’ Bangkok trip never happens, elderly couple wins Rs 65,000 from agency

A Telangana consumer commission awarded Rs 65,000 to an elderly couple after a travel agency allegedly failed to deliver a promised Bangkok tour. The couple had paid Rs 50,000 for the package, but the agency never provided the services. The commission ordered the agency to refund the amount and pay compensation for mental anguish. The travel company denied the claim, saying the package was subject to terms and conditions, but the commission rejected its defense, stating it had no evidence to support its claim.