Over 25m enquiries conducted by financial institutions for credit appraisals, others in 2025
Meanwhile, an average of 2,160,089 enquiries were conducted by financial institutions and authorised users monthly.
In 2025, financial institutions and authorised users conducted over 25 million inquiries for credit application appraisals, loan recoveries, and Know Your Customer purposes, according to the Bank of Ghana's 2025 Credit Reporting. This marked a 12.12% decrease from the 29,496,440 enquiries recorded in 2024. The decline can largely be attributed to a reduction in traditional loan enquiries, which were previously the main contributors to enquiry volumes.
However, the rise in credit bureau services usage highlights the continued significance of the credit referencing system in lenders' credit administration processes. The report further revealed that an average of 2,160,089 inquiries were conducted by these entities monthly, a 12.1% decrease compared to 2,458,037 inquiries in 2024.
Bank enquiries accounted for 86.28% of the total inquiries. The report was prepared to provide a detailed overview of key developments in the Credit Reporting System (CRS), statistical trends in credit enquiries, data submissions, the performance of credit bureaus, and activities of financial institutions and Designated Data Providers during 2025, offering valuable insights for regulators, industry participants, and the public.
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