MMRDA Launches 24×7 Safety & Response Centre For Infrastructure Projects Across Mumbai Region
Mumbai, September 30, 2026: MMRDA has established the Safety & Response Co-ordination Centre (SRCC), creating a central mechanism for safety coordination, emergency response, public grievances and incident monitoring across its infrastructure projects in the Mumbai Metropolitan Region. The Centre is now operational, providing a single point for reporting, coordination and monitoring of…
On September 30, 2026, the Mumbai Metropolitan Region Development Authority (MMRDA) inaugurated the Safety & Response Co-ordination Centre (SRCC), a centralized hub for overseeing safety and incident management across the region's infrastructure projects. This new 24/7 control room is equipped with a toll-free number (1800 22 8801) to receive reports of construction-site safety issues, traffic management concerns, road damage, dust-related problems and other project-related complaints from citizens.
All concerns received by the SRCC will be logged, evaluated based on urgency, and forwarded to the appropriate project or engineering team for verification and corrective action. Urgent matters will be prioritized and escalated accordingly. The SRCC will maintain communication with project officials, engineers, contractors, consultants and relevant agencies to ensure a rapid response.
In addition to handling individual complaints, the SRCC will monitor trends across projects through a dedicated dashboard, enabling senior management to quickly identify recurring issues, hold parties accountable, and issue directives for corrective and preventive measures. MMRDA Commissioner Dr. Sanjay Mukherjee emphasized the importance of a robust response system as infrastructure development continues to surge across the Mumbai Metropolitan Region.
The initiative aims to respond swiftly, resolve effectively, and leverage feedback to enhance safety standards across all projects.
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