IBT Expands Outsourcing Business With AI-Powered Customer Experience Platform
A customer interaction is often the start of a longer business process. An enquiry can lead to an appointment, a service request may require multiple updates, and a purchase can generate questions around delivery, support or renewal. For businesses across industries, managing these interactions effectively requires not only timely responses but also the ability to retain context and move each…
IBT, a company specializing in outsourcing and customer support services, has launched IBTx.ai, an AI-powered customer experience platform. This new platform integrates AI tools for sales, customer support, and follow-up communication with customer records, appointment scheduling, service tickets, and reporting. The goal is to streamline customer interactions and ensure that each conversation leads to a clear next step.
IBT, founded by Jai Mulani in 2009, has been providing business process outsourcing services, including call center operations, inbound and outbound support, multilingual assistance, lead generation, appointment scheduling, and communication through various channels. The new AI platform, IBTx.ai, combines AI Chat Workforce and AI Voice Workforce with human teams to manage customer communication more efficiently.
The AI Chat Workforce handles text-based communication across websites, WhatsApp, email, and social media, while the AI Voice Workforce manages voice-based interactions. Both systems can be configured with a company's product information, policies, and frequently asked questions. They can answer routine questions, collect contact details, book appointments, and record service requests, moving conversations towards practical business actions.
Additionally, IBTx.ai can send renewal reminders, feedback requests, and follow-up messages to previous customers, providing a more comprehensive customer experience beyond just responding to inquiries.
Written by urgent.news from Free Press Journal's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
