DoorDash Debuts Returns Program Amid New Retail Partnerships

DoorDash introduced a returns program and broadened its retail marketplace through new partnerships, according to a press release issued on Wednesday (Sept. 30). The expansion includes collaborations in apparel, beauty, and home sectors, with Macy’s, Anthropologie, The North Face, Vans, and Timberland now available options for customers.

DoorDash's Chief Revenue Officer, Shanna Prevé, explained this as the "mall in your pocket," where customers can receive brands they already know and trust delivered conveniently to their doorstep, just like shopping at a mall. Prevé added that items can be returned just as easily, without the hassle of returning items to a distant warehouse.

The returns process is facilitated through Dasher Returns, which allows customers to pay a flat $7.99 fee to schedule a return for eligible retail orders. A Dasher can then pick up the item from the customer's door within 30 minutes and return it to the store. Pricing and delivery times may vary. DoorDash also recently announced a drone delivery partnership with Lowe’s and Google's Wing, which offers retailers a way to determine the value of delivery speeds, PYMNTS reported on Thursday (Sept.

24). This move, along with others, is providing retailers insight into what delivery speed is worth, PYMNTS reported on Friday (Sept. 25). Over 20% of orders on the DoorDash platform last year traveled between three and five miles, but these deliveries took almost 25% longer than shorter deliveries, mainly due to the time required to pair them with a driver.

Drone-delivered orders arrived in an average of 25 minutes during 2025, with some partner drone locations experiencing a 30% increase in order volumes. The cost-effectiveness of autonomous delivery remains to be seen, with Barclays research indicating that cutting fulfillment costs below conventional delivery costs could significantly improve the economics of delivering a $15 order more than a $150 order.