Amazon Plans 20,000+ Smart Glasses for Delivery Drivers in 2027

Amazon has announced plans to deploy more than 20,000 of its AI-powered Smart Delivery Glasses by the end of 2027, bringing smart glasses technology into its delivery network. These glasses aim to provide delivery drivers with hands-free navigation, package information, and address verification while working. Amazon first introduced the Smart Delivery Glasses in October 2025, designed to help drivers rely less on smartphones.

The wearable technology uses computer vision and AI to display information directly in a driver's field of view, assisting with package location, walking directions to the delivery point, and proof of delivery.

Over 500 delivery associates have tested the glasses over an 18-month period, completing more than 275,000 customer deliveries. Their feedback has helped improve the glasses' comfort and display clarity. Amazon plans to roll out an additional 5,000 devices in 2026, bringing the total to over 20,000 devices by the end of 2027. The technology rollout is part of a larger Amazon effort to apply AI to its delivery network, with the company also investing $1.9 billion in its Delivery Service Partner program in 2027.

While the glasses provide hands-free assistance, they also collect visual information during a driver's shift. The cameras capture thousands of images, which can include packages, doorsteps, and potentially private property. This feature contributes to Amazon's generative AI mapping technology, Wellspring, which uses delivery trips to build an increasingly accurate model of the physical world.

However, this raises privacy concerns, as customers currently have no way to opt out of image collection, inspect the collected images, or request the deletion of specific images. Amazon has stated that faces and license plates are blurred before human reviewers view the images, but the company has not disclosed how long the imagery is retained.

The introduction of smart glasses for delivery drivers also brings similar privacy concerns to other workplaces, as companies explore the use of smart glasses beyond consumer gadgets. Amazon's expansion in smart glasses technology could serve as an important test for the balance between improved logistics and privacy concerns when deploying camera-equipped wearables in the workplace.