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AI Just Told a Customer Something False About Your Company. Now What?

There is no correction desk when an assistant serves false facts about your business. The five ways AI gets companies wrong, and the upstream repair for each one.

AI Just Told a Customer Something False About Your Company. Now What?

We haven't written up this one. Entrepreneur has the full story — the link below goes straight to it.

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How to Build a Post-Launch Eval Canary That Tells a Real LLM Regression From Sampling Noise

Is the model actually getting worse, or did I just get unlucky on a handful of prompts? That question is why threads like "is it just me or is it dumber today" keep recurring, and it is the question a…

  • Freeze prompts and pin harness to ensure consistent treatment of the model over time
  • Calibrate panel with 78 sometimes-right questions for statistical power
  • Compare item scores with clustered standard errors to avoid confounding factors

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