Zotac denies warranty support to RTX 3060 owner in India after just one year despite offering three years of coverage
The owner of a Zotac RTX 3060 in India was denied warranty coverage just one year after buying the card in 2025, despite Zotac's offer of a three-year standard warranty in the country. The company claims that the warranty begins from the date of import, not the date of sale, and that the card was imported in 2023.
A customer in India who purchased a Zotac RTX 3060 graphics card from a local retailer on June 27, 2025, has been denied warranty support by the manufacturer. Zotac offers a three-year standard warranty for RTX 30-series and later cards in India, which can be extended to five years by registering the product. The customer registered their graphics card with Zotac on July 2, 2025, but the company stated that the card was already outside the warranty period.
According to an email from Zotac, the card's import date was April 2023, which they used to determine the end of the warranty period. The customer argued that they were unaware of the import date when they purchased the card and that they registered it promptly. Other users on the Reddit thread suggested that Zotac's policy may be more about preventing retailers from manipulating purchase dates rather than an outright unfair stance.
The customer plans to visit the shop where they bought the card and file a complaint with India's National Consumer Helpline if the issue is not resolved.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
