Your Next Incident Shouldn’t Start From Zero: Building Recall
An incident is resolved. The dashboard turns green. Someone writes a short summary, closes the ticket, and moves on. A few weeks later, another engineer sees similar symptoms. They search old tickets, scroll through chat messages, and ask whether anyone remembers what worked last time. The team has dealt with the problem before. Finding that experience—and deciding whether it still applies—is the…
Recall is an Incident Memory Command Center designed to help engineers build upon past incident experiences and avoid repeating failed attempts. The system captures relevant historical context alongside fresh evidence to help identify the root cause and recommend investigation steps, investigation steps, and recommended actions.
By framing the diagnosis as a hypothesis, Recall encourages engineers to test their findings rather than assuming previous solutions will work again. The system uses two storage systems: SQLite for structured state and Hindsight for storing previous incident information, ensuring a clear distinction between human-reported evidence and model interpretations.
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