Traveller unhappy with S$3 voucher limit for duty free shop, not satisfied with S$30 goodwill voucher
He had more than 10 vouchers. Three were redeemed, and the rest expired nine days later.
A traveller at Changi Airport expressed dissatisfaction with the limited use of S$3 vouchers at The Shilla Duty Free, a cosmetics shop. Ky, the traveller, had accumulated more than 10 of these S$3 vouchers from his frequent travels and intended to purchase L’Oréal facial cleansers priced at S$7 each, which he was informed would entitle him to a 30 per cent discount for buying two items.
However, he was only allowed to use one voucher per passport, and since there were three travellers at the point of purchase, three separate transactions were processed, using up three of the S$3 vouchers. The traveller felt that this restriction was not clearly communicated on the voucher, and he had used several of them without issue in the previous month.
Consequently, the remaining S$3 vouchers expired on Aug. 31, despite his having made two overseas trips before then. The store apologized for the issue and offered Ky a S$30 voucher as a gesture of goodwill, although Ky expressed dissatisfaction with the compensation, stating that he had initially had around 10 S$3 vouchers to spend.
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