Urgent.News

What's breaking now, across thousands of outlets.

More in AI

Building an AI Customer Support Agent with Memory

Customer-support systems can answer questions quickly, but a useful support agent needs more than a good-looking response. It needs to understand what happened before.

  • AI customer support agent developed with memory/retrieval system
  • Agent.py component incorporates retrieved memories into LLM prompts
  • Implemented guidelines to prevent AI from fabricating details

More from Tuesday 29 September →