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A support bot that remembers: cross-channel history and escalation with Hindsight

Picture a customer with a billing problem. They start in chat and get a suggestion. A few days later they email, because the suggestion didn't work.

  • Bot remembers customer interactions across chat, email, and phone
  • Uses Hindsight, FastAPI, and Groq's language model for functionality
  • Escalates when three or more unresolved issues from same customer

I Built a Support Agent That Never Forgets

I Built a Support Agent That Never Forgets Every engineer knows the frustration of broken support systems. Customers repeat the same issue, agents dig through old tickets, and chatbots spit out…

  • Hindsight support agent retains information from previous interactions to address the problem.
  • System's modular design separates language processing, context management, and business logic.

What I Check Before Deploying a Website to Production

What I Check Before Deploying a Website to Production Deploying a website can feel like the finish line. The code works. The pages look right. The buttons respond. The tests are passing.

  • Check environment variables and sensitive credentials
  • Test production build closely resembling production environment
  • Verify database migrations and changes

Beyond the game build: checking itch.io submission copy and image files

Exporting a Web build does not finish a game's submission page. Players may still lack instructions, the screenshot order may be undecided, or the supported-device description may promise more than…

  • Submission page requires additional instructions and decisions beyond game build export.
  • ITCHSUBMISSION.md outlines fields, controls, AI-use disclosure, and screenshot order.
  • JPEG image files submitted instead of required PNGs, indicating need for file correction.

Why my agent returns zero memories for new vendors

The most important line of code in my accounts payable agent is the one that makes it forget everything. When an invoice arrives from a vendor we have never paid, the agent skips memory recall and…

  • LedgerMind's decision pipeline skips memory recall for new vendors.
  • This intentional design choice maintains trust by avoiding trust manufacturing.
  • Finance staff gate new vendors to prevent potential trust issues.

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