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NetApp Enhances Data Sovereignty Controls to Keystone

NetApp® (NASDAQ: NTAP), the Intelligent Data Infrastructure company, today announced NetApp Keystone Sovereign, which will enable qualified European customers to use data sovereignty controls in support of their compliance and data residency journeys.

We haven't written up this one. ITWeb has the full story — the link below goes straight to it.

Read the original at itweb.co.za →

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I Built a Customer Support Agent That Remembers With Hindsight

The most frustrating thing about customer support is not always the problem itself. It is having to explain the same problem again after someone already knows the history.

  • Priya's Wi-Fi drops prompted Netgear router troubleshooting
  • RecallAI uses Hindsight for long-term memory in customer support
  • Customer isolation ensures Priya's router info doesn't mix with others

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