I spent years working on cruise ships. Here are the 8 things I used to wish all cruisers knew about the job.
As a former cruise-ship employee, I wish more passengers knew what it's like to do this job and left notes about crew members on comment cards.
For six years, I worked on cruise ships, holding positions in guest services and onboard entertainment. I often saw guests who were patient and kind, but there were also those who treated the crew poorly. Their behavior affected my job satisfaction and motivation.
When I worked in guest services, I witnessed many cruisers who remained calm and respectful, even when inconveniences occurred. However, some guests reacted aggressively, demanding compensation for every small issue. Those who were rude and belligerent hardly ever received the help they sought from the crew.
Although many crew members may not receive a share of the tips, they work closely with guests and deserve encouragement and appreciation for their hard work. If you encounter exceptional service, consider giving an additional cash tip. It's always appreciated.
The crew on cruise ships is diverse, consisting of individuals from various countries and cultures. While guests are often eager to learn about each other's backgrounds, it's best to avoid discussing politics or personal matters with crew members. Some may not feel comfortable sharing their beliefs or experiences, especially in a work environment.
Crew members often come from different backgrounds and may have personal struggles, such as dealing with illness or loss. It's essential for guests to respect their boundaries and maintain a professional demeanor when conversing with them. Remember, crew members are away from home for extended periods, which can be emotionally taxing.
Sharon Waugh, who worked on cruise ships for six years, advises cruisers to keep conversations with crew members professional and avoid infringing upon their personal space. Crew members aren't allowed in guest cabins, and vice versa. Rules are in place for various reasons, and attempting to circumvent them will likely result in negative consequences. Before questioning a policy, try to understand the underlying reasons for its existence.
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