ServiceNow calls for a measured response to rogue AI agents
Agent containment is becoming a practical governance question as enterprises move AI agents into production. ServiceNow Inc. is betting that the response to a misbehaving agent must account for both risk and the business work it supports. The company has spent the year pitching itself as the control tower for enterprise AI. That ambition extends […] The post ServiceNow calls for a measured…
ServiceNow is advocating for a measured response to rogue AI agents, emphasizing that risk and business context must be considered in their containment. Bhakti Pitre, vice president of AI platform security product at ServiceNow, stressed that the "kill switch" is not simply on or off. Pitre explained that an agent not producing results may only require a pause and investigation, whereas an agent that has been prompted to discount 100% after being authorized to discount only 10% warrants immediate action.
ServiceNow's AI governance framework consists of five steps: discover, observe, govern, secure, and measure. The company's AI Control Tower aims to scale containment efforts based on risk, with the ability to map agents to business processes and adjust permissions using Veza's identity security technology. Collaboration among vendors is crucial, as no single provider sees every layer an agent interacts with, from endpoints to networks and gateways.
Pitre emphasized that the industry must work together to democratize AI for widespread use, with all vendors playing their part.
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