HEAL 15555 crisis line records 267,873 calls for counselling, intervention since Covid‑19 pandemic
IPOH, Sept 28 — The National Mental Health Crisis Line (HEAL 15555) has intervened in 518 behavioural crisis cases...
The National Mental Health Crisis Line, HEAL 15555, has handled 267,873 calls for counselling and intervention since the Covid-19 pandemic began, according to Health Minister Datuk Seri Dr Dzulkefly Ahmad. This figure includes 518 behavioural crisis cases, of which 347 were related to suicidal ideation. Dzulkefly emphasized that 171 of the suicide attempt cases were referred via MERS999 and successfully taken to hospitals for treatment, thanks to collaboration with the Royal Malaysia Police and emergency departments.
The line, previously known as the Psychosocial Support Service Helpline, received a total of 267,873 calls during this period, with 82 percent of clients (220,856) receiving emotional support, and 18 percent (47,014) receiving specific intervention through counselling psychology officers. The increasing number of calls highlights the growing awareness and acceptance of mental health support services among the public.
The Ministry of Health is working alongside the Ministry of Education to address mental health issues among school students, focusing on counselling services, early intervention, and creating a supportive school environment.
Written by urgent.news from Malay Mail's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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