Cyber help desks to be set up at all police stations in Kozhikode district

The Kozhikode district police department is set to establish cyber help desks at all police stations to better assist victims of cyber fraud and other related complaints. The initiative, mandated by the State-level Department of Home Affairs, aims to provide quicker legal support and other services to individuals filing cyber-related complaints at police stations.

Each help desk will be staffed by three police personnel, supervised by Assistant Commissioners in charge of the cyber divisions in their respective districts. The primary function of the desks will be to serve as independent units within each police station, solely focused on guiding victims through the complex process of resolving cybercrime cases.

Assistant Commissioners emphasize that the main objective of these help desks is to resolve cybercrime-related issues more swiftly and efficiently. They will handle complaints both offline and online, ensuring complainants receive timely updates on their case statuses. Serious cases will be promptly referred to the relevant cyber police station, cyber cell, or other departments for further investigation.

Officers at the cyber police stations have been instructed to provide specialized training to the help desk coordinators, enabling them to effectively deal with various forms of cybercrime. Additionally, these coordinators will be tasked with organizing cybercrime awareness programs within their respective police stations.

With cybercrime cases often taking precedence over other matters, the establishment of these help desks is seen as a timely solution to address the workload imbalance within police stations. The initiative is part of a broader, statewide project to enhance cybercrime response capabilities at the local level.