5 BI staffers who put AI agents to work share what worked and what went wrong
BI staffers have been using personal AI agents for everything from reserving library books to collecting K-pop merch.
Five Business Insider staffers across the company's global offices shared their experiences testing personal AI agents, Muse and Instinct, over the past week. Jamie Heller, the editor-in-chief, used Muse to resolve an unclear charge on his credit card, while Will Martin used Instinct to call his mother, book a trip, and secure a refund.
Cheryl Teh, a senior news editor, asked Instinct to create a plan for purchasing K-pop merchandise, while Tim Paradis, a future of work correspondent, used Instinct to book a movie ticket. Katie Notopoulos, a senior correspondent, used Muse to complete an after-school care form for her children. While Instinct proved helpful in many instances, it also provided incorrect information and failed to protect its user from a non-refundable charge.
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