PNY allegedly refuses to cover melted RTX 5090 powered by native power supply cable
A user's GeForce RTX 5090 died when his 12V-2x6 connector melted, and then PNY denied his warranty claim based on technicalities that aren't even present in the warranty policy.
According to a Redditor on Reddit named /u/Melodic_Initial_1767, PNY allegedly refused to cover his burned GeForce RTX 5090 graphics card after it melted the 12V-2x6 connectors on a modular cable that came with his 1600-watt ASRock power supply. The Redditor reported that he was using the stock BIOS, no overclocking, and reduced power limits, and the card was allegedly sitting idle when it died.
PNY denied the return and mail (RMA) request, stating that they only cover GPUs that require a 16-pin (12VHPWR / 12V-2x6) input with a PNY-approved power cable or adapter. The warranty terms do not mention any specific cables, but the Redditor argues that using a native cable should be sufficient. The card did not come with a 16-pin cable, and PNY does not provide a list of approved cables on their website or product documentation. Other Redditors have reported difficulty getting support from PNY.
Written by urgent.news from Tom's Hardware's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
