PVR Inox ordered to pay Rs 6,000 after movie show cancelled 10 minutes after start
A consumer complaint was upheld by the Hyderabad district commission regarding a cancelled film show. The complainant experienced distress due to the abrupt cancellation of the movie after 10 minutes. The theatre management initially attributed the cancellation to low occupancy, and later to a technical issue. The commission found insufficient evidence supporting the theatre's claims for the show…
In a Hyderabad district consumer commission ruling passed on September 11, 2026, PVR Inox and an Inox theatre were ordered to pay Rs 6,000 to a customer who experienced a movie show cancellation 10 minutes into its screening. The commission found the cancellation to be a deficiency in service and an unfair trade practice, awarding Rs 5,000 in compensation and Rs 1,000 for litigation costs.
The incident occurred on January 26, 2025, when Prashanth purchased a ticket for the Telugu film "Hongkong Warriors" for Rs 173 through BookMyShow. Upon reaching the theatre, Prashanth began watching the movie, but it was abruptly cancelled due to low occupancy, which he found to be an unreasonable explanation. Later, the theatre claimed a technical issue caused the cancellation, but the commission noted that neither the original explanation nor the technical issue was substantiated with evidence.
The commission held that the cancellation amounted to a deficiency in service and unfair trade practice, ordering PVR Inox and the theatre to jointly pay Rs 6,000 within 45 days of receiving the order.
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