Nex undergoing 'modernisation' programme for escalators, sincerely apologises for inconvenience caused
Maintain.
Nex, a popular shopping mall in Singapore, is currently undergoing a comprehensive modernisation programme for its escalators. The initiative aims to enhance the safety, reliability, and overall experience for shoppers. Sincere apologies have been extended for the inconvenience caused by the escalator-related issues.
Since February 2026, escalators at Nex have been facing frequent maintenance problems, with some escalators being out of service for weeks or even months. Many customers have complained about the escalators not functioning properly, causing delays and inconveniences, particularly for the elderly and shoppers with limited mobility.
Nex's spokesperson confirmed to reporters that the present maintenance issues are part of the modernisation programme, which began prior to the Asset Enhancement Initiative (AEI). This programme is expected to last approximately two years and will take place in the second quarter of 2026. The programme is designed to improve the escalators' safety and reliability, ensuring a better shopping experience for all customers.
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