General : Govt Committed To Put Business Applications Online, Cut Red Tape, Says Hannah Yeoh

The Malaysian government is assessing its systems to transition business applications fully online, according to Hannah Yeoh, Minister in the Prime Minister's Department for Federal Territories. This move aims to eliminate unnecessary procedures, simplify administrative burdens, and enhance time and cost efficiency while reducing opportunities for corruption.

During a keynote address at the Malaysia Retail Chain Association's Installation and 34th Anniversary Night, Hannah emphasized the importance of improving delivery systems to facilitate businesses' adaptation and improvement.

Hannah pledged to cut corruption and unnecessary processes, stating that the government may not be able to provide financial support but would take steps to simplify business operations and make daily life easier. She highlighted practical administrative changes already implemented, such as the option for Kuala Lumpur City Hall (DBKL) business licenses to be renewed for up to three years, with discounts for two-year and three-year renewals.

Additionally, she reduced deposits for concerts and local shows in Kuala Lumpur by 70 per cent to support the entertainment and events sector.

For the retail landscape, Hannah encouraged physical retailers to adapt to changing consumer behavior by transforming malls into community hubs that offer diverse food, cultural, and entertainment experiences. She stressed the importance of compelling reasons for consumers to visit and linger, particularly as online shopping continues to dominate.

Hannah also suggested that traditional businesses consider hiring younger talent to assist with digitalization, noting that both younger generations and senior citizens are active users of e-wallets and online shopping platforms.