Flair Airlines ordered to pay B.C. passenger after jewelry goes missing from checked baggage: tribunal
A tribunal says Flair Airlines has been ordered to pay a woman more than $600 after she said jewelry disappeared from her checked baggage.
The BC Civil Resolution Tribunal has ordered Flair Airlines to pay a woman over $600 after her jewelry went missing from her checked baggage during a flight from Mexico to Vancouver in February 2024. The woman claims she noticed the pouch containing her jewelry was missing when she opened her luggage the next morning and reported the loss to the airline via text and the airline’s website.
Flair acknowledged her claim on June 13, 2024, but denied it due to her lack of an itemized list or receipts, despite providing a list of nine jewelry items valued at $868.73. The tribunal found that Flair was responsible for the loss, but the airline argues that jewelry should not be packed in checked baggage. The tribunal acknowledged the airline's argument but found that airlines can be liable for lost baggage under the Montreal Convention and the Carriage by Air Act.
The tribunal ordered Flair to pay the woman $500 in damages, $38.68 in interest, and $67.50 toward her tribunal fees, totaling $606.18 within 30 days.
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