51% of eCommerce Merchants Hold the Line on Fraud Staffing
Fraud budgets are moving in two different directions. Fifty-one percent of global eCommerce merchants expect spending on fraud-management staff to remain flat or decline, while 63% plan to increase investment in fraud-management technology. The numbers frame fraud orchestration as an operating-efficiency question as well as a security one. “Orchestrating Trust: The Future of Fraud Prevention […]…
According to a new report, 51% of global eCommerce merchants anticipate that spending on fraud-management staff will either remain the same or decrease. In contrast, 63% of merchants plan to boost their investment in fraud-management technology. The report, "Orchestrating Trust: The Future of Fraud Prevention in Payments," explores how merchants can integrate various fraud prevention measures through a unified decision layer.
It highlights the increasing pressure to control fraud operation costs as payment methods become more complex. The percentage of merchants prioritizing lower fraud-related operating costs has doubled from 10% to 20% compared to the previous year. Despite this, the majority of merchants still plan to allocate more funds to fraud-management technology.
The report attributes this trend to automated and machine-learning-powered workflows that can streamline data consolidation, reduce manual review, and apply controls based on transaction risk. The findings underscore the importance of balancing fraud prevention efforts with maintaining a positive customer experience.
Written by urgent.news from PYMNTS's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
