Samsung AI smart fridge start shutting down by themselves, company notes ‘abnormal symptoms’ after system update: Report
From September 22, several customers alleged that Samsung smart fridges turned themselves off unexpectedly after a system update. The update was said to be for “code stabilisation”.
Samsung's Bespoke AI smart refrigerators have been experiencing unexpected shutdowns following a system update, prompting the company to take notice. The issue was reported by multiple customers in South Korea after the update, which was intended to stabilize the code. Customers noticed their fridges turning off unexpectedly, sometimes with an internal LED light turning off and an "Checking SmartThings app during update" message displayed on the screen.
In some cases, the fridge completely shut down, ceasing to release cooling air. Samsung has responded by prioritizing service requests for affected customers and offering emergency repair services during the Chuseok holiday, even though its service centers will be closed for part of the holiday period.
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