Okta turns Dex AI agent into a customer-zero proving ground
The Dex AI agent is helping Okta Inc. streamline employee support. It also serves as a testbed for the identity controls the company offers customers. After surpassing last year’s goal of saving 250,000 employee hours, Okta raised this year’s target to 1 million. The expanded effort helps the company prioritize technology investments, according to Jenna […] The post Okta turns Dex AI agent into a…
Okta, the identity management company, is using its Dex AI agent as both a tool to streamline employee support and a testing ground for its own identity controls. After exceeding its goal of saving 250,000 employee hours last year, Okta has raised its target for this year to 1 million hours. Senior Vice President of Technology, Data and Intelligence Jenna Cline explained that this ambitious target includes a significant amount of AI and automation, as well as deterministic workflows within their systems.
Cline emphasized that Okta wanted to avoid creating a "swivel chair" problem by introducing individual agents for each business team. Instead, they opted for Dex, which provides a common interface for employees while allowing the company to use identity technology to secure and optimize the agents. By registering Dex as an agent in their Universal Directory and deploying Okta's capabilities for AI agents, Okta can evaluate emerging features in an enterprise environment before they become generally available.
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