Johannesburg ready to write-off R1.2 billion in customer debt – Here’s how to apply

The City of Johannesburg's debt relief programme is nearing completion, accepting applications until 31 October 2025. So far, over 18,000 applications have been received, with a combined debt relief request of nearly R2 billion. Out of this amount, R1.2 billion has been approved for write-offs, primarily benefiting pensioners and residents on the Extended Social Package (ESP). These approved write-offs will be reflected in customers' accounts by the end of September.

Under the programme, up to 50% of a customer's debt can be erased, along with 100% of associated interest and penalty fees. ESP beneficiaries and pensioners can have their entire debt written-off, while other categories see deductions on the outstanding portions. Assessments of each application are made based on specific criteria set by the municipality.

To date, R674.4 million has been written off for ESP beneficiaries, R315.6 million for residential customers, and R205.1 million for pensioners. Group Finance Communications and Stakeholder Management Director, Kgamanyane Maphologela, emphasized that this relief is significant for those burdened with historical municipal debt, offering them the chance to regularize their accounts and maintain a stable payment relationship with the city.

Eligible customers can submit applications at municipal service centres in various Johannesburg areas, including Midrand, Randburg, Roodepoort, Jabulani, Sandton, Braamfontein, and Lenasia. Residential customers must own the property, prove occupancy, and have a normal meter with accurate billing records. ESP beneficiaries and pensioners must have an income below the ESP threshold, reside in the property, and have an untampered meter.

Small businesses, body corporates, old age homes, orphanages, faith-based organizations, and NPOs qualify if their annual turnover is R3 million or less and they are registered with the municipality.

Customers who previously received debt relief agreements are ineligible, except for ESP beneficiaries and pensioners. Required documents vary by category but generally include proof of South African citizenship, proof of an untampered meter, proof of income, and financial statements or company registration documents for businesses. With the application window closing, the city urges qualifying customers to submit their applications and supporting documents promptly, as the deadline is 31 October 2025.