iPhone 18 Pro freezing after Face ID fails? Apple says fix is coming

Some iPhone 18 Pro and iPhone 18 Pro Max users have reported a peculiar issue: a failed Face ID attempt can cause the device to freeze and then reboot. Apple has confirmed a software update is forthcoming to address the problem. The issue seems to be limited to certain devices and appears only when Face ID is used to access apps protected by biometric authentication.

9to5Mac, a technology site, was able to replicate the problem on an iPhone 18 Pro. When Face ID failed while opening Apple's Passwords app, the phone stopped responding to touch before restarting several seconds later. Similar reports from other users have surfaced. Apple informed 9to5Mac that a software update is being developed to resolve the issue.

The update is anticipated to be released early next week, which alleviates concerns that the crashes may be due to faulty hardware. Some affected users have even considered exchanging their devices because of the problem. Apple has not disclosed the exact number of devices impacted. The iPhone 18 Pro and Pro Max were launched in the UAE recently, and buyers should be aware of 10 important things. The reason behind the iPhone 18 not launching tomorrow is explained here.