Apple says software update to fix iPhone 18 Pro rebooting bug is coming next week
On Monday, we reported on an issue where iPhone 18 Pro and iPhone 18 Pro Max users were seeing their phone freeze and reboot following a failed Face ID attempt. To us, it appeared to be a software glitch rather than an inherent hardware fault. Apple has now confirmed to 9to5Mac that a software update to address this problem is in the works, and should be available early next week. more…
Apple is set to release a software update next week that aims to resolve a bug causing iPhone 18 Pro and Pro Max devices to freeze and reboot after a failed Face ID attempt. Initially believed to be a hardware fault, the issue has since been confirmed as a software glitch. Users have reported encountering this problem when trying to access the Passwords app while their face is obscured with their hand.
The bug results in the phone becoming unresponsive to touch input and requires a hard reboot after a few seconds. A panic log can be found in the iPhone Analytics section of the Settings app. Despite its apparent widespread impact, the issue does not seem to affect all users. The iPhone 18 Pro and Pro Max feature a redesigned Face ID sensor system, with the infrared camera relocated behind the under-screen clock area, making the Dynamic Island 25% smaller.
Users who experienced the rebooting issue have been advised to seek a software resolution rather than exchanging their device for a new one, as the problem is believed to be software-based. Furthermore, Apple has also released watchOS 27.0.1 to address a random restart issue affecting Apple Watch Series 12 and Ultra 4 models.
Written by urgent.news from 9to5Mac's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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