Zong Partners with ConnectHear to Bring Pakistan’s First AI-Powered Sign Language Customer Experience

Zong, Pakistan's leading technology services enterprise, has teamed up with ConnectHear to launch the nation's first AI-powered sign language customer experience at its Customer Service Centers. This partnership, announced on the International Day of Sign Languages, marks a significant step in Zong's evolution from a connectivity provider to a technology services enterprise and digital enabler.

By utilizing ConnectHear's proprietary technology, SILA, Zong aims to remove barriers and improve access to services for Deaf and hard-of-hearing customers. The AI-powered system will enable real-time sign language communication within Customer Service Centers in Islamabad, Lahore, and Karachi, complemented by professional human interpreters when necessary.

This initiative not only addresses a longstanding barrier for Deaf customers but also demonstrates Zong's commitment to a more inclusive and accessible digital Pakistan. As a technology services enterprise, Zong envisions leveraging its network, digital platforms, AI capabilities, and strategic partnerships to create solutions that cater to real customer and societal needs.