Banks clerical staff rises 21.3pc to 14,757
Clerical roles include bank tellers, cashiers, credit clerks and customer service assistants, among others.
Kenyan banks saw a 21.3 percent rise in clerical staff to 14,757 in 2025, according to the Central Bank of Kenya (CBK). This figure indicates an increase from 12,169 employees in the clerical roles the previous year. The term "clerical roles" encompasses positions such as bank tellers, cashiers, credit clerks, and customer service assistants.
Additionally, the number of secretarial and other staff roles increased by 4.3 percent to 5,462. This rise in clerical roles was primarily driven by banks expanding their branch networks, which in turn created a need for more clerical and support staff. According to CBK data, total banking sector employment grew by 2,284, or 5.9 percent, to 41,124 in December 2025, up from 38,840 in December 2024.
Notably, the number of clerical staff increased by 2,588, and secretarial and other staff roles saw a rise of 223. Among banks of similar size, Family Bank and I&M Bank experienced the most significant increases in their total staff.
Written by urgent.news from Capital Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
