Over 720,000 travellers passed through the new Singapore Cruise Centre since July 15
Automated systems handle up to 18,000 departing travellers a day during peak periods.
Since July 15, the newly opened Singapore Cruise Centre (HarbourFront) has handled over 720,000 travellers, utilizing automated systems capable of managing up to 18,000 departures per day during peak times. This terminal, which replaced the previous one at HarbourFront Centre, is designed to offer a more intuitive passenger experience.
The chairman of the Singapore Cruise Centre (SCC), Loh Lik Peng, emphasized features such as passport-less immigration lanes, self-service check-in kiosks, and baggage drop-off points during the official opening on September 22. Ferry operators Batam Fast Ferry, Horizon Fast Ferry, Majestic Fast Ferry, Sindo Ferry, and Indo Falcon Shipping and Travel now have their counters on the ground floor, a change from their previous spread across two floors.
Senior Minister of State for Transport Murali Pillai praised the terminal's integration of technology and thoughtful space usage to enhance the passenger experience. Batam resident Hasim, who commutes via ferry, noted the terminal's significant improvement over the old facility in terms of cleanliness, brightness, and efficiency of the check-in and boarding processes, although he mentioned it being less convenient due to its distance from the MRT.
Roland Lim, a retiree, appreciated the additional snacks offered and the convenience of having all ferry operator counters in one location.
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