More than 8 in 10 people across Asia have delayed their medical care, report finds
Many people across Asia are generally positive about their healthcare experiences, according to research by Economist Impact, commissioned by Prudential. However, the report also found that satisfaction levels vary widely across markets, with more than 80 per cent admitting they have delayed seeking care. The report, “Patient voices: experiences of healthcare access in Asia,” is based on a survey…
A recent survey of 4,200 people in Hong Kong, Indonesia, Malaysia, and Singapore reveals that more than 80% of respondents have delayed seeking medical care due to various challenges. These difficulties include confusing bureaucracy, complex payment processes, and uncertainty about where to seek help. Arjan Toor, CEO of health at Prudential, emphasizes that healthcare can feel overwhelming, particularly when individuals are already worried about their health.
Toor explains that many patients struggle to find information about their condition, available treatment options, and associated costs. High and unexpected healthcare costs, especially for emergency care, are another significant barrier, with one in three respondents reporting costs exceeding expectations. Concern about relying on family members for financial support also contributes to delayed care.
Manu Tandon, chief health and protection officer at Prudential Singapore, stresses the need to reduce uncertainty when people make treatment decisions. He notes that patients worry about the impact on their loved ones and the financial and practical challenges that may arise. Insurers, Tandon believes, can play a crucial role in providing clear, trusted information to patients, helping them make informed choices and focus on their health and well-being.
Written by urgent.news from SCMP Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
