MAP: Ikeja Electric to Refund Customers for Meters
Peter Uzoho Ikeja Electric has promised eligible customers who previously paid for their meters under the Meter Asset Provider (MAP) scheme would receive refunds through credits applied to their vending
Ikeja Electric, a utility firm, has announced that eligible customers who previously paid for their meters under the Meter Asset Provider (MAP) scheme will receive refunds. These refunds will be applied as credits to customers' vending transactions, as stated by the company during its virtual stakeholder engagement in September.
Customers can track the progress of their refunds online using their meter or account numbers. The refund dashboard offers information such as the meter cost, the number of refunds received, the monthly refund amount, the cumulative total of refunds, and the date of the last refund. Additionally, a refund token is sent to the customer's registered phone number or email address to facilitate the refund process.
Peter Uzoho, Head of Corporate Communications at Ikeja Electric, disclosed these details during the company's monthly engagement with stakeholders. Okotie urged customers to rely on the company's official channels for accurate information and prompt resolution of any concerns related to their MAP refunds. He also advised customers to avoid unauthorized electricians and immediately report any unsafe conditions related to the company's electrical infrastructure, following recent incidents involving fatalities linked to unauthorized electrical work.
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