Care that starts with listening, not over-treating: Why some patients stay with the same doctor for decades at this hospital

Raffles Medical Group (RMG) celebrates its 50th anniversary, showcasing the power of long-standing doctor-patient relationships in delivering continuous, quality healthcare. For 46 years, businessman Yeo Joo Ann has been seeing Dr Alfred Loh, the senior clinical director, for his healthcare needs. Yeo, 68, credits Dr Loh with managing his Hepatitis B condition, stopping him from smoking, and detecting a blocked heart artery, which led to immediate treatment.

Dr Loh, who only sees long-standing patients now, emphasizes the value of trust and personalized care in building these enduring relationships. RMG, now one of Asia's leading integrated private healthcare providers, attributes its success to an integrated care model that has expanded over the past five decades to cater to patients' evolving healthcare needs.