Zakat and Customs Authority clarifies responsibility for customs clearance
Saudi Zakat, Tax and Customs Authority says carriers are responsible for customs clearance, and complaints about service should be directed to the Transport Authority.
The Saudi Zakat, Tax and Customs Authority has provided clarification on the responsibility for customs clearance procedures. According to the authority, carriers are responsible for completing customs clearance, not the Zakat, Tax and Customs Authority itself. The authority confirmed this on its X account. Customs declarations and the submission of necessary documents are prepared and submitted through the carrier's appointed customs broker.
The authority advised those who receive goods to contact the carrier directly for any concerns related to customs clearance. For complaints about the quality of service provided by the carrier, the Transport General Authority is the appropriate party to contact, as it handles such complaints.
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