Veeva Systems launches AI routing tool for drug safety reports

Veeva Systems, a cloud-based software provider for the life sciences industry, has launched Falcon Router, an AI-powered tool designed to automate the triage and routing of safety adverse event reports, product quality complaints, and medical inquiries. The software will handle intake channels, directing information to relevant Veeva systems without manual intervention.

According to John Lawrie, vice president of Veeva Safety, the tool addresses a challenge faced by every biopharma company, which intensifies as they expand into new regions and markets. Falcon Router is part of Veeva's Falcon Agent Suite, a set of agentic labor solutions for the life sciences sector. The Pleasanton, California-based company currently serves over 1,500 customers, including pharmaceutical companies and biotechnology firms.

Brief written by urgent.news from Investing.com's own syndicated text. Machine-written — may contain errors; check the original before relying on it.