US-based ReturnPro Goes International as it Acquires Europe’s iF Returns

Miami-based ReturnPro, a company that assists brands and retailers in managing returns, announced today that it has acquired iF Returns, a European technology firm that specializes in handling returns for over 200 brands across the continent. This acquisition positions ReturnPro for international growth, leveraging iF Returns' technology which converts 30-40 percent of potential refunds into exchanges and new purchases for major global brands such as Desigual, Miroglio Group, and Champion.

Co-founders Galo De Reyna, Marcello Valerio, and Paul Obando of iF Returns will continue to lead the company, collaborating with ReturnPro's CEO International, Jelle Schoenmaker, who will oversee ReturnPro's expansion globally. The acquisition bolsters ReturnPro's U.S. operations by integrating iF Returns' front-end returns and exchange technology into ReturnPro's comprehensive returns, reverse supply chain, and recommerce capabilities.

This development comes as nearly two-thirds of U.S. shoppers have either discontinued shopping with a retailer or discarded a purchase due to unfavorable return policies, according to a recent survey conducted by Loop, which polled 1,000 consumers and 200 retail decision-makers. Sender Shamiss, co-founder and CEO of ReturnPro, emphasized that their goal remains to provide enhanced value to their retail and marketplace partners.

With iF Returns, ReturnPro gains access to proven technology that can be utilized for their existing U.S. customers, thereby enhancing their returns ecosystem and third-party marketplace capabilities. Simultaneously, this acquisition establishes a robust platform for international growth under Schoenmaker's guidance. iF Returns provides ReturnPro with a solid foundation in Europe, backed by proven technology, deep fashion expertise, and strong relationships with over 200 brands.

Schoenmaker stated that the opportunity lies in scaling this European business internationally while incorporating iF Returns' technology and expertise into ReturnPro's ecosystem to benefit their existing customers. ReturnPro intends to make these capabilities accessible to their current clientele, including sellers on third-party marketplaces like Walmart Marketplace, integrating them with their marketplace management expertise to help retailers and sellers retain more revenue and optimize recovery from returned products.

The acquisition further solidifies ReturnPro's presence in international markets, leveraging iF Returns' established European presence and fashion expertise, while continuing to enhance the technology, operations, and marketplace capabilities they offer to their U.S. customers. Currently, ReturnPro processes more than 45 million units annually and has successfully recovered over $5 billion for retail partners.

Galo De Reyna, co-founder of iF Returns, expressed that joining ReturnPro allows them to bring their capabilities to more retailers and brands while expanding the range of services they can offer to their existing clientele.