Onion packets weigh less than promised; commission orders Rs 20,000 compensation
A consumer commission ordered a supermarket to pay twenty thousand rupees. This compensation was for underweight onion packets supplied to a customer. The customer purchased goods under a promotional offer at the Ropar store. The commission found deficiency in service and unfair trade practice by the supermarket. The order was passed on September 3, 2026, for events in April 2026.
On April 25, 2026, a customer named Vikas Taluja purchased goods worth Rs 3,299 from a supermarket in Ropar. Under a promotional offer, he was given two 2-kg packets of onions at Rs 9 per kg. However, upon checking the packets on the store's weighing machine, Taluja discovered one packet weighed 1.788 kg and the other 1.784 kg, totaling 3.574 kg instead of the advertised 4 kg.
He also recorded a video of the weighing process. The supermarket argued that there was no visible weight discrepancy and requested Taluja to bring the product back to the store for physical verification. Despite Taluja's insistence, the supermarket never sent a staff member to verify the complaint at the scene, which the consumer commission deemed a deficiency in service.
The commission found the underweight onions to be an unfair trade practice and deficiency in service, ordering the supermarket and its parent company to pay Rs 20,000 in compensation and litigation expenses within a month. Failure to comply would result in interest charges of 9 percent per annum on the Rs 20,000 amount until resolution.
Written by urgent.news from Times of India's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
