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Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them

SINGAPORE: Nearly eight in 10 (78%) Singapore consumers ditched artificial intelligence (AI) customer service agents when the bots failed to recognise them. Respondents to the Twilio survey, cited by...

Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them

We haven't written up this one. The Independent Singapore has the full story — the link below goes straight to it.

Read the original at theindependent.sg →

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