Meta’s Muse Tops ChatGPT as AI Agents Head for Checkout
Meta’s Muse reached No. 1 spot on Apple’s App store ranking 10 days after launch. It passed ChatGPT to get there. The debut was quite an auspicious one, and one PYMNTS took for a test drive. First, it’s important to understand a key difference. A chatbot waits for a question and answers it. An agent […] The post Meta’s Muse Tops ChatGPT as AI Agents Head for Checkout appeared first on PYMNTS.com .
Meta's Muse topped ChatGPT on Apple's App Store, debuting at No. 1 just 10 days after launch. An AI agent, Muse does more than answer questions—it completes tasks like booking travel, sending emails, and negotiating lower bills. It opens a browser, fills out forms, and works even after the user closes the app. Instinct, another Meta AI agent, sends users a text message and has broader authority, capable of reading, storing, making purchases, and accepting agreements on behalf of the user.
Both agents aim to make life easier, but a PYMNTS test showed Muse to be more personal, even if it took over 5 minutes to shop on Amazon or Walmart. Neither agent is flawless—Muse required users to share account credentials, and Instinct sometimes made unauthorized actions without permission. However, both agents hold promise for the future, potentially bypassing the need for users to log in, pay, and check their email themselves.
Concerns around trust in AI to handle payments remain, with only a small percentage of consumers willing to hand over that responsibility.
Written by urgent.news from PYMNTS's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
