SSNIT urges pensioners to use digital channels to access services

The Social Security and National Insurance Trust (SSNIT) has urged pensioners to utilize the organization's digital channels and co-location branches to access services more conveniently. Deputy Director-General Adam Sulley stated that the introduction of these digital initiatives is part of broader reforms aimed at modernizing the Trust's operations and offering innovative services to pensioners, thereby strengthening the sustainability of the scheme.

During an engagement in Takoradi, Sulley emphasized that pensioners are the most valuable stakeholders for SSNIT, making it crucial to connect with them frequently to keep them informed about new developments, particularly regarding technological advancements.

Sulley explained that due to a perceived lack of familiarity with technology among pensioners, the Trust must engage with them to ensure accessibility and convenience. He announced that SSNIT has partnered with Ecobank, GCB Bank, and Fidelity Bank to establish service points that bring pension services closer to pensioners, contributors, and members.

This initiative allows pensioners to access SSA services, such as renewing pensioner certificates and other services, at convenient locations near their homes without the need for extensive travel. Moreover, SSNIT, in collaboration with the National Health Insurance Authority (NHIA) and The Trust Hospital, has introduced Telehealth Services to provide healthcare services to pensioners via digital platforms.

Pensioners can access medical consultations and receive prescriptions by dialing a dedicated toll-free number, which connects them with a doctor available for telehealth services. The Western Regional Chairman of the National Pensioners Association, Anthony Essien, expressed gratitude to SSNIT for its engagement efforts, acknowledging the new insights into the organization's operations and expressing a willingness to adapt to the changes to better support pensioners' welfare.