Power Ministry Finally Asks Electricity Consumers If They’re Happy
The federal government has directed all power distribution companies (DISCOs) to launch a consumer perception survey without further delay to … Read More The post Power Ministry Finally Asks Electricity Consumers If They’re Happy appeared first on ProPakistani .
Federal Minister for Energy Sardar Awais Ahmad Khan Leghari has instructed all power distribution companies to initiate an urgent consumer perception survey to gauge customer satisfaction with their services. During a meeting, Leghari mandated DISCOs to finalize the survey methodology, guidelines, and timeline, emphasizing that the survey criteria should align with the standards set by the National Electric Power Regulatory Authority (NEPRA) to ensure that consumer feedback is given due consideration.
The minister highlighted that the survey aims to evaluate consumer satisfaction regarding the performance and services provided by DISCOs, with the findings expected to offer valuable insights for future policy-making. He directed relevant authorities to expedite the survey approval process to commence the survey without further delay.
The survey will be conducted biannually, with the annual schedule requiring at least one survey during the summer months. Leghari emphasized that this survey is not merely an administrative task but reflects the government's commitment to consumer welfare and enhancing the quality of services provided to the public. He urged consumers to provide honest feedback during the survey, asserting that their input will contribute to improving institutional performance and facilitate more informed and transparent decisions in the power sector.
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