Zopa moves into AI voice banking services
Zopacustomers can now send money to friends and settle invoices through AI voicetechnology, as the UK digital bank moves into conversational banking. Customersof the savings and current account bank, ...
Zopa, a UK digital bank with over two million customers, has introduced AI voice technology to its services, allowing customers to manage everyday banking tasks through conversational banking. This move, described as a step towards more efficient and less manual money management, enables Zopa customers to verbally instruct an AI-powered personal digital banking assistant to handle various tasks.
The technology, which has been tested and is now being rolled out to all current account customers, allows users to manage finances, make payments and transfers, and plan their financial lives through voice commands or text chat. Customers can snap a photo of a bill and instruct Zopa via voice or written chat to handle it.
Zopa's AI assistant is built on the bank's proprietary AI platform and uses an "agentic architecture", enabling it to remember and personalize customer experiences, according to the bank. Clare Gambardella, Zopa's chief customer officer, said the new service, "Ask Zopa", redefines the role of a bank in customers' lives, simplifying day-to-day tasks, helping people plan and save, and enabling real-time financial decision-making.
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